The Department of Telecommunications on September 21, 2021 issued a series of orders simplifying the KYC processes and thereby initiating the telecom reforms announced by the Cabinet on 15.09.2021.
- Aadhaar based e-KYC process has been re-introduced for issuing of new mobile connections. Telecom Service Providers will be charged Rs. 1/- per customer authentication by the UIDAI.
- This is a complete paperless and digital process wherein the demographic details along with picture of the customer is received online by the Telecom Service Providers (TSPs) from the UIDAI.
- The issuing of mobile connection to the customers is done through an App/Portal based online process wherein a customer can apply for mobile connection sitting at home/office and gets the SIM delivered at his door step using documents electronically verified by UIDAI or DigiLocker.
- The implementation of OTP based conversion process enables a subscriber to convert his mobile connection from Prepaid to Postpaid and vice-versa sitting at home/office via OTP based authentication.
- Customer consent has been made compulsory in case the Aadhaar is being used and demographic details are being obtained electronically from UIDAI.
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