The Prime Minister addressed a programme marking 20 years of completion of the StateWide Attention on Grievances by Application of Technology – SWAGAT Initiative in Gujarat via video conferencing on April 27.
Key points
- The Gujarat government is celebrating SWAGAT Saptah on successfully completing 20 years of the initiative.
- SWAGAT (State Wide Attention on Grievances by Application of Technology) was started by the Prime Minister in April 2003 when he was the Chief Minister of Gujarat.
- The programme was driven by his belief that the foremost responsibility of a Chief Minister is to solve the problems of the people of the State.
- With this resolve, along with the early realization of the potential of technology to promote ease of living, the then CM Modi launched a first-of-its-kind tech-based grievance redressal programme.
- The main purpose of this programme was to act as a bridge between the citizens and the government by using technology to solve their day-to-day grievances in a quick, efficient and time-bound manner.
