Indian Railway has integrated all railway helplines into single number 139 (Rail Madad Helpline) for quick grievance redressal and enquiry during the journey.
- As the new helpline number 139 will take over all the existing helpline numbers, it will be easy for the passengers to remember this number and connect with Railways for all their needs during the travel.
- The Helpline 139 will be available in twelve languages. Passengers can opt for IVRS (Interactive Voice Response System), or directly connect to call-centre executive by pressing * (asterisk).
- There is no need of a smart phone to call on 139, thus, providing easy access to all mobile users.
- It may be noted that on an average basis 139 helpline receives enquiry 3,44,513 calls/sms per day.
