Ministry of Social Justice and Empowerment has decided to establish state helplines at each state level and have a single call management platform and unique number (14567) that will enable services for the senior citizens through a National level structure. Thus Elder Line was conceptualised.
- National Helpline for Sr Citizen (Elder line-14567) has been made operational on toll free number 14567 in 06 States (Telangana, Tamil Nadu, Madhya Pradesh, Rajasthan, Karnataka, and Uttar Pradesh).
- Elder Line will operate on all seven days of the week from 8 AM to 8 PM since it is categorised under non-emergency service and extension of working hours will be backed by findings and requirement.
- National Implementing Agency (an empowered Committee) set up by the ministry along with NISD (National Institute for Social Defence) is currently hosting the Elder Line along with the States.
- Elder line has two key components, a connect centre that has officers who empathise with the senior citizen and understand the problem faced by the elder supported by a strong field support that takes care of “on the field” interventions that are required out of the service requested by the senior citizen.
- Services offered to senior citizens are broadly categorised into four services.
