Ministry of Personnel, Public Grievances & Pensions released the 2nd edition of the National e-Governance Service Delivery Assessment 2021 (NeSDA 2021 ) on 13th June 2022.
Key findings of NeSDA 2021
- Amongst all States and UTs, Kerala had the highest overall compliance score.
- Among North-East and Hill States, Meghalaya and Nagaland are leading States.
- Among UTs, Jammu & Kashmir ranked the highest.
- The NeSDA 2021 report has been prepared covering the assessment of States, UTs, and focus Central Ministries on their effectiveness in delivering online services to citizens.
- Department of Administrative Reforms & Public Grievances (DARPG) had constituted the National e-Governance Service Delivery Assessment (NeSDA) in 2019 as part of its mandate to boost the e-government endeavours and drive digital government excellence.
- The biennial study assesses States, Union Territories (UTs), and focus Central Ministries on the effectiveness of e-Governance service delivery.
- NeSDA helps the respective governments improve their delivery of citizen centric services and shares best practices across the country for all States, UTs and Central Ministries to emulate.
- NeSDA 2021 covers services across 7 sectors – Finance, Labour & Employment, Education, Local Governance & Utility Services, Social Welfare, Environment and Tourism sectors.
- The assessment covered 56 mandatory services for each States & UTs and 27 services for the focus Central Ministries.
Ranking of State / UT Portals is as follows:
| Rank | North-East and Hill States | Remaining States – Group A | Remaining States – Group B | Union Territories |
| 1 | Nagaland | Kerala | Odisha | Jammu & Kashmir |
| 2 | Meghalaya | Tamil Nadu | Uttar Pradesh | Andaman & Nicobar Islands |
| 3 | Assam | Punjab | Bihar | Puducherry |
| 4 | Sikkim | Karnataka | Jharkhand | Delhi |
| 5 | Tripura | Telangana | West Bengal | Chandigarh |
| 6 | Himachal Pradesh | Goa | Madhya Pradesh | Ladakh |
| 7 | Uttarakhand | Haryana | Chhattisgarh | |
| 8 | Mizoram | Andhra Pradesh | Rajasthan | |
| 9 | Arunachal Pradesh | Maharashtra | ||
| 10 | Manipur | Gujarat |
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