- The MoS Dr. Jitendra Singh on September 25, 2019 launched Centralised Public Grievances Redress and Monitoring System (CPGRAMS) reforms in Department of Posts.
- The new version of CPGRAMS will lead to reduction in grievance disposal time and improved quality of grievance redressal.
- The new upgraded version CPGRAMS 7.0 provides for greivances filed on CPGRAMS to be directly sent to field level grievance officers by providing user IDs to all field level functionaries.
- CPGRAMS Reforms has been a major thrust area for the Government and has been included in the 100 days agenda of the Department of Administrative Reforms and Public Grievances as also the Department of Posts. The Department of Posts is one of the largest recipients of Public Grievances in India.
- It is expected that the CPGRAMS 7.0 will cut processing time by 50 percent in the Department of Posts.
- The DARPG launched the CPGRAMS for receiving, redressing and monitoring of grievances from the public. The CPGRAMS provides the facility to lodge a grievance online from any geographical location. It enables the citizen to track online the grievance being followed up with Departments concerned and also enables DARPG to monitor the grievance. The citizen can then access the system through www.pgportal.nic.in. The DARPG has issued several guidelines for redress of public grievances by Departments to ensure the system is accessible, simple, quick, fair and responsive. These include designating a senior officer as Director of Grievances/Grievance officer in every office, deal with a grievance in a fair objective and just manner fixing the time limit for disposal of work relating to public grievances and staff grievances.
- Speaking about the recent decision of the Government to amend Rule 54 of the Central Civil Services (Pension) Rules, the Minister said that this decision shows the human angle of the Government and reflects its sensitivity towards the citizens.
Rule 54 of the CCS (Pension) Rules, 1972
- The Government has amended Rule 54 of the CCS (Pension) Rules, 1972 by a notification dated 20th September, 2019.
- As per the amended Rule, the family of a Government servant, who dies within seven years of joining service, will also be eligible for family pension at enhanced rate of 50% of last pay drawn, for a period of 10 years.
