Ministry of Panchayat Raj, with National Institute of Rural Development and Panchayat Raj, Hyderabad and Abdul Nazir Sab State Institute of Rural Development and Panchayat Raj, Mysuru had organised one day National Consultative Workshop on Citizen Charter and Delivery of Services by Panchayats on 22nd November 2021.
- Participants from 16 States signed the Mysuru Declaration and resolved to roll out the Common Minimum Service delivery by Panchayats across the country from April 1, 2022.
- The declaration is aimed at recognising Citizen Centric Services as the “Heart of Governance”.
The Mysuru Declaration on Citizen Charter and Service Delivery has following commitments:
- To promote inclusive and accountable Local Self Governments in delivery of services, in consonance with the priorities and the aspirations of citizens.
- To strengthen commitments to promote transparency, empower citizens, and harness the power of new technologies towards timely and quality delivery of services; enhancing citizen service experiences.
- Openness in engagement with citizens to improve services, incorporating diverse views when designing and delivering services.
- Increase the availability of Citizen Services at the grassroots levels in a timely and efficient manner, commencing with offering of the following basic, statutory and/ or essential services at the Gram Panchayat level from 1st April, 2022
- Implement the highest standards of professional integrity and accountability towards timely delivery of Public Services.
- Lead by example and contribute to advancing Service Delivery at grassroots level.
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