Jammu and Kashmir Lieutenant-Governor (L-G) Manoj Sinha on September 11, 2020 launched the Jammu and Kashmir Integrated Grievance Redress and Monitoring System (JK-IGRAMS).
- It has been launched in a bid to create an interface with the public and focus on governance issues in the Union Territory.
- JK-IGRAMS will be an effective grievance redressal mechanism, which is the life and blood of any good governance system.
- The system is being launched on a pilot basis in three districts — Jammu, Srinagar, and Reasi — and will gradually be rolled out in the remaining districts by October 2.
- It will replace the current portal that was launched in 2018.
- District Collectors and Deputy Commissioners will be the primary nodes for receiving, disposing and monitoring grievances.
- It will be available round the clock with applicant OTP authentication, acknowledgement to applicant at each stage, feedback by complainant, and grievance submission through call centre by making a phone call between 9:30 a.m. to 5:30 p.m. on all days except Sunday.
(Source: The Hindu)
