The Department of Administrative Reforms and Public Grievances (DARPG), Govt. of India launched Grievance Redressal Assessment and Index (GRAI) 2023.
- Grievance Redressal Assessment and Index (GRAI) was conceptualized and designed by the DARPG, Govt. of India based on the recommendation of Parliamentary Standing Committee of Ministry of Personnel, Public Grievances and Pensions with an objective to present organigation-wise comparative picture and provide valuable insights about strengths and areas of improvement regarding grievance redressal mechanism.
- The first edition of GRAI 2022 was released on 21 June 2023. Eighty-nine Central Ministries and Departments were assessed and ranked based on a comprehensive index in the dimensions of (1) Efficiency, (2) Feedback, (3) Domain and (4) Organisational Commitment and corresponding 11 indicators.
- Department Of Agriculture And Farmers Welfare Topped The Ranking Followed By Department Of Posting Group A
