To further enhance ease of living experience for its members, EPFO (Employees’ Provident Fund Organisation) has recently launched
WhatsApp based helpline-cum-grievance redressal mechanism, under its series of Nirbadh initiatives.
- The initiative aimed at ensuring seamless and un-interrupted service delivery to subscribers during COVID-19 pandemic.
- So far, EPFO has redressed more than 1,64,040 grievances and queries through WhatsApp.
- This facility has been given in addition to the various other means of grievance redressal forums of EPFO which include web-based EPFiGMS portal, CPGRAMS, social media pages (Facebook & Twitter) and a dedicated 24×7 call centre.
EPFO: The Employees’ Provident Fund came into existence with the promulgation of the Employees’ Provident Funds Ordinance on the 15th November, 1951. It was replaced by the Employees’ Provident Funds Act, 1952.
(Source: EPFO)
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