Finance and Corporate Affairs Minister Nirmala Sitharaman, on June 8, launched the fifth edition of Enhanced Access and Service Excellence (EASE 5.0), which spells out the common reforms agenda for public sector banks under the EASENext program.
- Under EASE 5.0, PSBs will continue to invest in newage capabilities and deepen the ongoing reforms to respond to evolving customer needs, changing competition and the technology environment.
- EASE 5.0 will focus on digital customer experience and integrated and inclusive banking, with emphasis on supporting small businesses and agriculture.
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