India has bagged International Social Security Association’s (ISSA) ‘Good Practice Award’ for Asia and Pacific for this year for five services provided by Employees’ Provident Fund Organisation (EPFO).
- The award was presented by Mohammed Azman, President of ISSA (International Social Security Association), at the Regional Social Security Forum in Riyadh, Saudi Arabia.
- The EPFO received five ‘Certificates of Merit’ for running ‘efficient’ communication channels, conduct of E-proceedings, outreach programme Nidhi Aapke Nikat, running multilingual call centres, and pension order delivery initiative Prayaas.
- The different communication channels in use to reach stakeholders received an appreciation. Through Nidhi Aapke Nikat 2.0, regular meetings are held with stakeholders throughout the country on 27th of every month, where grievances are resolved on the spot.
- Prayaas, an initiative for handing over pension payment orders (PPO) to retiring members of the Employees’ Pension Scheme, 1995 too was feted with a certificate.
