The Department of Consumer Affairs (GoI) has modernized CONFONET software into “e-Jagriti” portal to provide speedy, inexpensive and easy redressal to consumer complaints.
- In this regard, the Department organized a capacity building workshop for all the stakeholders to make them familiar with features of “e-Jagriti”.
- In the three tier Consumer Commissions, the use of online consumer court case Monitoring & Management System CONFONET has supported consumer cases for over 15 years.
- However, with advancements in technology and changing consumer needs, it has become evident that we need to adapt and innovate to better serve citizens.
- AI integration in e-Jagriti will help in reducing the pendency of consumer cases in the Consumer Commissions.
- e-Jagriti portal provides simple, fast and a more cost-effective consumer disputes redressal software solution at all levels.
