Public Sector Undertaking Bharat Petroleum Corporation Limited (BPCL) has launched Urja, an AI-enabled chatbot, Urja – the first in the country’s oil and gas industry – to provide its customers an interface for a seamless self-service experience and faster resolution of queries/issues.
- URJA chatbot is “an intelligent virtual assistant with AI/NLP (Natural Language Processing) capabilities and trained on more than 600 use cases.
- It offers services such as LPG booking, price and payment status, and delivery status of booked LPG cylinder and refill history.
