The Employees’ State Insurance Corporation (ESIC) has been awarded one certificate of merit with special mention from the jury for its mobile application (Ask An Appointment – AAA+) at the Regional Social Security Forum for Asia and the Pacific (RSSF Asia-Pacific).
The conference was organized by the International Social Security Association (ISSA) in Riyadh, Saudi Arabia.
The ESIC ‘Ask an Appointment’ AAA+ mobile app serves insured persons, beneficiaries, staff, and ESI pensioners, and is accessible in 8 languages, including English, Hindi, and six regional languages.
Designed to streamline healthcare services, the app allows users to book online appointments, check in without waiting in queues, and access their e-Health records.
Over the past two years, new features have been added, such as Aadhaar seeding for beneficiaries, home sample collection requests, and eligibility checks for various ESI benefits. Additionally, prescriptions are prioritized at pharmacy counters, ensuring efficient service for AAA+ appointments.
